TL;DR:

Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform. Enable every employee to handle voice, chat, SMS, email, and social – all within D365. Go live in under 24 hours, built on Azure and fully embedded in your CRM. No new infrastructure. No retraining. No rip-and-replace.

What Is Solgari?

Solgari turns Microsoft Dynamics 365 into a company-wide CX platform. Any user – not just contact centre agents – can manage omnichannel conversations and AI-generated insights directly from D365, with full compliance and Azure-native deployment.

Who Is It For?

Microsoft-first organisations seeking scalable, secure CX
Businesses needing rapid AI rollout without contact centre overhead
Teams aiming to unify customer-facing comms and CRM

Why Buyers Choose Solgari

Deploy Fast: Go live in hours via Azure Marketplace
Microsoft Native: Built for D365, Teams, Azure, and M365
AI-First: Auto-summary, transcription, translation, sentiment detection, next-best-action
Organisation-Wide Usage: Lite licences cover 75–95% of users at ~10% of Enterprise cost
Fully Embedded: UI inside D365 – no middleware, switching, or duplication
Compliance Ready: ISO-certified Azure, GDPR-ready

How It Works

Handle voice, SMS, chat, email, and social – all inside D365
AI summarises and logs into CRM records
Solgari Copilot and GenAI Chat included out of the box
Supervisor dashboards support sentiment, queue, and team performance
Lite users get full interaction history, recordings, AI tools
Lite users can also work in Microsoft Teams – with conversations written into D365 via the D365 Team licence – keeping all personas aligned on one engagement platform

Plans

Enterprise / Pro – For Sales & Service Teams

Voice, SMS, chat + optional social
Recording, compliance, IVRs, campaigns, analytics
AI Copilot, coaching, dashboards

Lite – For Knowledge Workers & Experts

Voice, SMS, reporting, recording + optional social
Full CRM logging and AI tools
No contact centre features included

FAQs

How long is setup? Go live in hours – no integration needed
What’s unique? D365-native platform with omnichannel, AI, and CRM in one
Can non-contact centre staff use it? Yes – Lite users get full CX visibility and tools
Teams compatible? Yes – works in Teams or D365, syncing all to D365

Why Now?

AI-led, rep-light journeys demand digital-first engagement
Solgari enables every employee to contribute to CX
Microsoft-native tools scale faster and integrate deeper

Available via Microsoft

Buy via Azure Marketplace, CSPs, or Microsoft field sellers
Deployed in finance, public sector, healthcare, sports & entertainment and more

Get Started

Request a demo https://solgari.com/transform/request-demo/ or visit www.solgari.com

Buying via Azure? See: solgari.com/microsoft-marketplace-buying-instructions

Customer Engagement for Dynamics 365Solgari5.0(4 評分)

Customer Engagement for Dynamics 365

Solgari

Customer Engagement for Dynamics 365

Solgari

Customer Engagement for Dynamics 365
Solgari
5.0(4 評分)